They make good figures. That's probably the only thing they do right.

Mattel obviously doesn't want to deal with the headache in-house, and has had some rather large customer-relations failures related to these lines. So they outsourced to Digital River. Digital River has subsequently been an unqualified, miserable failure that makes Mattel look like a doting grandmother in comparison. But Mattel probably can't afford the legal expense of getting out of a contract or setting up a new customer service option for such small-run lines.

In the end, this could be yet another MOTU line killed by Mattel missteps.

"Hey fans,

We know there has been a lot of confusion floating around on some recent orders and misinformation. I'll do my best to clear this up.

We did swtich over our customer service to Digital River, and it appears a few customer service reps have been going "off book" and giving out some incorrect info. Here is the latest:

1: Wun-Dar is most definately the subscription figure only. He will only be available if you purchased a 2010 Club Eternia subscription and will be mailed out in the spring along with the all new poster. Wun-Dar will not be sold in any other way. If you did not purchase a subscription, you will not be getting Wun-dar. Nothing has changed on Wun-Dar from our original plans announced at SDCC 2009.

2: All 2009 subscribers WILL be getting Teela. The shipping confirmation should have gone out immediatly and I appologise for this not happening. Going forward, we have made it very clear to Digital River that subscription figures need to ship out first (along with confirmation emails).

This may not have been the smoothest sale, but everyone will get their product.

I'll do my best to keep an eye on Facebook and answer any other pressing questions. Unless you hear an annoucement from me, there shouldn't be any major changes. We'll talk to Digital River and make sure their customer service reps are up on the latest info and training!

Doing all we can to correct these issues! Nothing is more important then creating a smooth process and pleasing our fans. Not every sale goes by the book, but we are working on fixing all of these issues. Thanks for everyone's understanding!

Matty"

"At this moment (Saturday AM) Teela and Zodak are still in stock. (although likely they may be gone by Monday based on inventory levels on Friday!)

If a customer service agent reported otherwise, they may have just been mistaken. Mattel customer service deals with thousands of toys and not every rep is familiar with the difference between Teela and Webstor.

This is why we are moving customer service over to Digital River in a few short weeks. It will help keep the shipping information directly in the customer service reps hands and be better for everyone. You will also see a lot of other improvements such as more galleries, message boards and more!

For those who ordered a subscription, your orders are filled first. Then remaining stock is put up for sale until it sells out.

Hopefully this should help!

TG"

That contadicts what Toyguru has supposedly said, that Teelas are being deverted away from regular orders to fill the Club Eternia ones. I don't know if that's true, but that is the very definition of robbing Peter to pay Paul.

This in turn has led to another unconfirmed rumor. Some people claim they are being told by Digital River or Matty that they are going to make Wun-Dar available for either regular order or to those who's orders get pulled. As a peace offering. Grain of salt not included.

Don't totally panic yet, every time I order from Matty the charge disappears then reappears a few days later. I just checked mine and the charge is gone, but I got the email last night saying they had shipped. Hopefully this is the case for you and you'll get Teela although I can't speak for subscribers.