1.) Some collectors received Scareglows with QC issues (such as two left legs), or missing either the key or the entire reliquary. The response from customer service was that there are no replacement Scareglows available, only refunds. In the past, you’ve made it clear that a small percentage of each figure’s production run was held back for exchanges. Why has this changed, and will the option to exchange return? It’s badly needed when collectors aren’t able to check the figures before purchasing.
Faulty figures can be exchanged by contacting customer service through Mattycollector.com.
2.) He-Dan asks: Does the recent move of the Movie Masters line to TRU mean that Mattel may be able to finally open this line up to other DC movie properties such as Superman?
No, this move is not indicative of including additional characters in the line. But that doesn’t mean we are not interested….
3.) Mark asks: Why are the WWE Entrance Greats figures only getting standard articulation (considering they are over $20) rather than elite/deluxe articulation?
Entrance Greats actually sport quite a lot of articulation as well as sound chip bases and extra headgear.
4.) Jaysun asks: So, I’ve spoken to a person within Target and Wal-Mart regarding shipment of products. Decently high levels of authority, and they both told me the same thing: toy line shipments are based on toy companies sending the waves at their own discretion. So, since my city has seen 1 shipment of Wave 8 just last week to a Meijer, they’re saying the problem lies with Mattel’s shipping, not on Target and Wal-Mart not ordering Wave 8 specifically. Do the big boxes actually order specific cases and waves, or is your shipping department having trouble delivering product to fans?
Retail mixes are not ordered by wave but all retailers have the option of ordering all DCUC figures open stock as well.
5.) If Battle Cat and Panthor (assuming he gets made) sell well, which vehicle(s) are you most interested in bringing to MOTUC? We’re not looking for promises here, just wondering which MOTU vehicles aside from the Cats you’re thinking might (emphasis on “might”) work for Classics.
We’re actually not looking as much at vehicles as we are other large scale figures and beasts which can share tooling between them (like Panthor, Clawdeen and Grayskull’s Lion can use the Battlecat tool).
Ask Mattel Roundup: