Ask Mattel > Mid-September Round

1.) Dayraven asks: It seems a lot of fans are having more frequent issues w/ the QC of the MOTUC figuress they’ve received, with loose ankles and biceps swivels being the most frequent complaint. Is Mattel addressing these issues with the factory?

Yes, we constantly work with our vendors to improve these issues.

2.) Too-Man-E-Faces asks: Is it possible to print the CE certificate on MOTUC and other collectible items’ packages, as it was done with the MOTUC/DCUC crossover sets? Some European collectors have problems with customs saying that MOTUC figures are not fullfilling the safety requirements of the European Union. (Which they actually do. It’s only that the CE sign/certificate is missing, which in some cases results in customs not handing the items out to Matty’s customers.)

This is a great suggestion and we will do what we can to ensure our Mattycollector.com items can ship to as many countries as possible.

3.) RocketPunch asks: The Ghostbusters 2 Winston with Slimer Blower is missing the football pads-style chest armour, will this be corrected before release?

This is not a detail we are able to add for the initial release, but will look at making this improvement down the road!

4.) Damien asks: Are Superstars currently signed with WWE’s competitors still options for the Legends line; such as Razor Ramon, Double J, Diesel, or Mankind?

We do have access to their look when they were signed with the WWE and this would be great for our Legends line, but nothing to announce at this time.

5.) Zach asks: I know you’ve stated before that it would not reduce the cost of figures, but to reduce the environmental cost, would you ever consider reducing the large amount of packaging used on DCUC and MOTUC figures? Especially the two-packs? There is so much space in the packaging and this just seems so wasteful.

Many times pack outs like this are done to increase the value on-shelf. We are always very environmentally conscious and do our best to keep the pack outs dynamic while looking out for unnecessary packaging as well. Great suggestion!