Mattycollector/Digital River hacked?

As for now this remains a rumor, but at least one He-Man.org member posted that he received a message from his credit card company that Digital River had been compromised and they were cancelling their card and issuing a new one.

This comes on the heels of Fun Publications’ recent fraud issues.

NOTE: The following paragraphs are wild speculation. As of right now, there is no official confirmation that this is a real or widespread issue. (That’s not meant to question the original poster’s veracity – I’m sure he’s correctly relating what he was told – but he’s not an official source, obviously.)

If it does turn out to be real and widespread, I think it’s safe to say it spells serious trouble for Mattel and the various subscriptions, especially Club Eternia.

Shadow Weaver, the sub incentive, has already shipped. The temptation to cancel one’s credit card and not enter a new one will be very strong for many fans, and Digital River’s terrible customer service will ensure no pressure is placed on anyone to enter a new card (since they already have a cancel – the – sub – first – and – ask – no – questions – later policy).

Of course, if the cancellations do happen on a large scale and Mattel or Digital River don’t have a sufficient insurance policy to cover the cost of the cancellations, it wouldn’t surprise me to see MOTUC end in 2012. If enough people cancel the sub as a result of an error, I just don’t see the upper management signing off on another year.

If this turns out to be a tempest in the teapot, I hope it will at least help Mattel realize just how dangerous it is to work with Digital River, and perhaps rethink the entire subscription program.

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3 Comments

  1. Sector1014

    I just had to cancel a card today that I have only used for Matty stuff for about a year and a half.

  2. Dark Angel

    Erm, yah. That took a turn for the creepy.

    http://www.he-man.org/forums/boards/showthread.ph

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