Not being a G.I. Joe collector, I’ve only been following this issue from a distance, but it seems worthy of mentioning. Fun Publications, who appear to be Hasbro’s equivalent to Digital River, is the company who handles the G.I. Joe and Transformers collectors’ clubs. Club members have been hit by credit card fraud related to security flaws in FP’s system (which were noticed by collectors years ago).
Hasbro released their official statement on the matter yesterday.
To the G.I. Joe and Transformers fan communities and Fun Publications customers,
Thank you for bringing your concern to our attention and for giving Hasbro the opportunity to respond to a matter that impacts its G.I. Joe and Transformers brands. Please know we take all consumer concerns very seriously and are in regular contact with Fun Publications (our licensee) about the possibility of a breach in security to their online purchasing system for the G.I. Joe and Transformers Collectors’ Clubs. Fun Publications is also taking this matter very seriously and is diligently working at identifying any problems, the number of customers affected and ways to ensure it does not happen to any more customers. Hasbro wants consumers to have a positive experience at all touch points for its brands, including transactions with its licensees. As such, we are confident that Fun Publications has detailed instructions and pertinent information available for those consumers who believe they may have been targeted by credit theft via their portals.
Based on our extensive conversations with the Fun Publications team Hasbro wants to convey the following to the fan communities:
Fun Publications has assured us that they are taking necessary measures to curb additional issues, and they are working with third party experts to identify the problem. They anticipate knowing and communicating the cause of the breach as soon as possible to those affected.
– They believe that the number of customers affected is low relative to the volume of sales transactions made.
– However, if you believe fraudulent charges have been made to your credit card after making a purchase with any portals for the G.I. Joe or Transformers Collectors’ Clubs, we urge you to contact Fun Publications immediately and provide them with the information requested at <https://www.transformersclub.com/tccccinfo.cfm> or <http://gijoeclub.com/ccinfo.cfm> by using the “Contact Us” link at the bottom of these pages.
– Fun Publications can also be reached at the following number for additional consumer affairs inquiries relating to the G.I. Joe and Transformers Collectors’ Clubs at (817) 448-9863during regular business hours.
– As more information becomes available, they will be contacting all affected customers who have notified them about the issue.
Thank you again to all of the fans of our Transformers and G.I. Joe brands for their continued support and for the opportunity to respond to this matter.
So, Hasbro basically backs up FP. Again, I haven’t been following this very closely, though it reminds me of the CornerStoreComics debacle from a few years back.
Has anyone been affected by this? How has the response from FP been?