1.) MegaGearMax asks: A bunch of fans were really disappointed Battleground Teela’s controversial bio didn’t explain the most pressing questions on fan’s minds since her reveal at NYTF 2011 — namely, why was her hair now blonde or why is she wearing a new costume. Classicized 200X versions of vintage MOTU characters whose changes might not be so easily explained as a change of clothes might also fall under this topic. So I was wondering: why did the bio writers decided not to try to explain why characters have such different looks?
We absolutely have throught about these details. You’ll just need to keep reading the bios won’t you?
2.) Chris asks: I used the tracking for the Newgistics shipping and it makes no sense. It takes longer, and still ends up getting handed over to USPS. Why not send it USPS to begin with?
This was done to reduce shipping costs. We are looking into bringing back other shipping options in the near future, but they may cost a little bit more. Stay tuned!
3.) TripleM asks: [Regarding the expensive Legion of Super Heroes set and ongoing DCUC QC problems] Will customers be permitted to return single characters from the LOSH set for replacement, or will the entire set need to be returned even if only one figure is defective? If the latter, will Mattel cover the costly shipping fees?
No. If you need to exchange a “figure” you will need to exchange the full set.
4.) Erin asks: With Green Lantern Classics winding down, I was wondering if this is it for DCUC-style Green Lantern figures not connected to the movie? Personally, I’m still hoping to see an Arisia at some point.
There are still a TON of GL world characters we want to get to. Just because GL Classics ended it’s planned 2 wave run doesn’t mean we won’t get to more in time!
5.) clark asks: When there is a customer service issue (e.g. someone receives a damaged MOTUC figure and needs a replacement), do you get involved on any level to decide how to rectify the situation or does Digital River have full discretion on how to deal with them?
Mattel and the Mattycollector.com brand team (as well as the corporate customer service team and digital groups) provide DR with a set of rules and regulations for handling customer service and exchanges which they execute on. We do not handle day to day issues.