Ask Mattel – Poe Ghostal's Points of Articulation

Ask Mattel > Final Edition

On February 1, 2012

Here’s PGPoA’s final (for now) edition of Ask Mattel.

Barbecue17 asks: What does Mattel consider a legitimate QC issue that would warrant figures to be delayed or exchanged in mass? For some figures who customers have perceived as having problems, these have been responses from some Mattel reps: “Mossman is not a bath toy.” “It’s not a big deal! Reviewers didn’t notice the backward shoulders.” “The figure is not defective, it just is not working as perfect as we will like.” Recently, we have seen widespread QC problems with Swiftwind’s legs. How defective or “not working as perfect as we would like” would a figure have to be for Mattel to take action on a QC issue? Missing limbs?

We don’t have a specific rule for this but we do replace any defective product so if a figure is assembled incorrect you can return it for a corrected item.

Mysterious Stranger asks: What is the future of the “Action League” line? I’ve been collecting all the Green Lantern related characters and am only missing Kyle Rayner. What are the odds of him being released?

No Questions for Mattel

By Poe

On January 31, 2012

In Ask Mattel

Though I know it will cost me some traffic, I’ve decided to stop submitting questions to Mattel for the time being.

There are a few reasons for this, but the two main ones are:

1.) Too frequently, the answers are evasive or unsubstantial. (Besides, many times the same questions get asked by other sites anyway.)

2.) And yes, it’s a little bit because I was miffed by this. If that makes me seem petty, so be it. But at some point you’re done baling and you’ve reached the last straw, y’know?

That’s not to say that something could change–I’m more than willing to listen to some positive outreach from Mattel. But for now, I’m going to focus on getting more interviews with other industry players, like the upcoming pieces I have with the folks behind Battlegrip and October Toys.

If you have questions you really want to ask Mattel, there are many, many other sites that do the Q&As (and more every month).

Ask Mattel > Answers for January 17, 2012

By Poe

On January 17, 2012

In Ask Mattel

1.) Mecha-Shiva asks: The SDCC exclusive Blazing sword Voltron is awesome and greatly underrated, any chance of making a Vehicle Voltron?

There are no plans at this time but keep those requests coming!

2.) Zach asks: When will DCAS characters such as Superman and the Flash have an “‘open handed” sculpt for such poses as flying and running, and be able to look up again?

Any questions for Mattel?

By Poe

On January 10, 2012

In Ask Mattel

Questions due by 11:59pm ET January 12.

Any questions for Mattel?

By Poe

On November 27, 2011

In Ask Mattel

Questions due by 11:59pm ET Tuesday, November 29.

Ask Mattel > Answers for November 15

By Poe

On November 15, 2011

In Ask Mattel

1.) At NYCC, the Arkham City Catwoman was significantly taller than the Arkham City Batman. Will that be corrected for the production figure?

What you saw were the intended sculpts. Arkham City Catwoman IS tall in her heels, but she IS slightly shorter than Batman (and for honesty, that’s measuring to the top of the head, not the ears).

2.) Given the fact that Green Lantern got the Green Lantern Classics line in a movie year, it seems like throwing money away to table the Batman Legacy line during 2012. Why are you putting it on hiatus?

Any questions for Mattel?

By Poe

On November 12, 2011

In Ask Mattel

This is for the December 1 round. Questions are due by 12pm ET on Monday, November 14.

Any questions for Mattel?

By Poe

On October 25, 2011

In Ask Mattel

I missed the November 1 round due to NYCC and forgetfulness. These will be for November 15.

Ask Mattel > Answers for October 1

By Poe

On October 1, 2011

In Ask Mattel

1.) As I understand it, the first Four Horsemen-sculpted Arkham City figure will be Harley Quinn. Will the Horsemen be sculpting any future Arkham City figures as well?

Yes, they will be sculpting future figs.

Any questions for Matty? [Update: No Answers Until November 1]

By Poe

On September 26, 2011

In Ask Mattel

Questions due by 11:59pm Thursday, September 29.

[Update: Due to NYCC, there won’t be an Ask Mattel until November 1. I’ll re-solicit questions for that session, but look through the ones here as well.]

Category: Ask Mattel Page 1 of 14