Here’s PGPoA’s final (for now) edition of Ask Mattel.
Barbecue17 asks: What does Mattel consider a legitimate QC issue that would warrant figures to be delayed or exchanged in mass? For some figures who customers have perceived as having problems, these have been responses from some Mattel reps: “Mossman is not a bath toy.” “It’s not a big deal! Reviewers didn’t notice the backward shoulders.” “The figure is not defective, it just is not working as perfect as we will like.” Recently, we have seen widespread QC problems with Swiftwind’s legs. How defective or “not working as perfect as we would like” would a figure have to be for Mattel to take action on a QC issue? Missing limbs?
We don’t have a specific rule for this but we do replace any defective product so if a figure is assembled incorrect you can return it for a corrected item.
Mysterious Stranger asks: What is the future of the “Action League” line? I’ve been collecting all the Green Lantern related characters and am only missing Kyle Rayner. What are the odds of him being released?