OK, I said I wouldn’t talk about the sub anymore unless there was news. Well, there is – and it’s a surprisingly direct address of the problem I mentioned in my editorial earlier this week (definitely not saying I had anything to do with this, but at least they seem to be aware of the problem).
Please Read: A special message about your MattyCollector.com experience from Digital River
Dear MattyCollector.com Customers,
The Digital River Team has heard you loud and clear and we would like to openly address the feedback that you have provided regarding your experience on MattyCollector.com.
We realize that there have been some challenges. And we want you to know that we are fully committed to providing you not only with an easier and simpler way to manage your subscriptions to our clubs, but also an improved customer service experience. The good news is that we have already taken steps in this direction, and are planning on making even more enhancements in the coming months. Here’s how…
Read the rest after the jump. (more…)